Why Your Building Needs Duct Cleaning

8/24/2022 (Permalink)

While most people know the SERVPRO brand for our water and fire damage restoration services, we also provide other crucial services to homes and businesses. One of such services is duct cleaning.

Air ducts perform the essential functions of moving the air around your building, providing hot or cold air depending on the season, and helping to maintain proper air quality and circulation. Like everything else in your home or business, it requires regular maintenance and cleaning to perform at its best. Over time, ducts can be filled with dust and dirt particles, or even mold spores, and other harmful contaminants. While your HVAC’s air filters are meant to help remove these things from the air, they don’t always get all of it, and a build-up can occur in the ducts. This buildup can limit airflow and ultimately affect your HVAC system’s efficiency. Not only will this increase your energy costs, but it can also make it harder to maintain a comfortable environment for your staff and customers. Not only are you losing efficiency and air quality by neglecting your air ducts, but if left long enough this dust buildup can become a huge fire hazard.

Air duct cleaning should be done roughly every three to five years, or more depending on the building and what it’s used for. If your business needs a duct cleaning give us a call or fill out our form online and let us know how we can help!

Warehouse Disasters

8/16/2022 (Permalink)

Warehouses are a crucial part of many businesses. From holding raw materials for production, spaces for equipment, and even offices, losing the use of a warehouse can lead to business interruptions that would be detrimental to any company.

Unfortunately, warehouses are not immune to the dangers of fire and water damage. Busted pipes can cause huge amounts of damage to inventory and fires can wreak havoc on a production space. Fortunately, our team here at SERVPRO of Richmond and SERVPRO of Henrico is experienced in handling losses of all sizes. Whether it’s a small storage space or a 50,000 square foot production facility we’re here to help. With a network of over two thousand franchises across the country, we have the resources to tackle any emergencies that may happen. If possible, we can work with you to build a containment area for the loss to help prevent any business interruptions and we also are able to perform contents restoration in some instances helping you to lower your inventory loss and ultimately the overall costs of getting your business back to preloss conditions.

When your business experiences water or fire damage at your warehouse, you’ll need a professional restoration company that can work with your needs and understands what it takes to get the job done efficiently and effectively. That’s why our team is constantly training in the latest technology and techniques to help ensure that we can make your warehouse loss “Like it never even happened.”

Odor Issues in Your Commercial Buildings

8/12/2022 (Permalink)

Part of being leaders in the restoration industry is understanding the different odors that can be present in a building and how to deal with them. Deodorizing a large space like a commercial building can be challenging, but here are some of the most common causes of unpleasant odors and steps you can take to deal with them.

Restrooms – Obviously restrooms are first on this list. Most commonly, odors in restrooms stem from urine and/or mildew buildup. It’s important to regularly mop and wipe down the walls with a disinfectant. Pay close attention to corners, under sinks, and around toilets where moisture tends to build up.

Drains – Regardless of the building’s use, there’s likely to be multiple drains in a commercial building. Whether it’s kitchen drains, floor drains, bathroom sinks, or any other drainage, they can all be the culprit in causing unwanted odors in your building. Be sure that nothing is being put into the drains that shouldn’t be and it’s recommended to regularly flush out your drains to ensure proper function, and to clean out any debris that may have found its way inside.

Mold and Mildew – Mold and mildew are very common causes of odors in commercial buildings. Fortunately, these are usually the easiest to figure out as they carry that specific musty smell that everyone is all too familiar with. Most likely, you’ll find mold and mildew in areas that typically have a higher humidity like basements, crawl spaces, restrooms, or laundry facilities. If you have areas in your building that are often found to have higher moisture levels, you should consider utilizing a dehumidifier. If you do find mold or mildew, SERVPRO of Richmond and SERVPRO of Henrico is certified in mold remediation. Give us a call and let our trained techs professionally handle your mold issues.

When odors are often one of the first things someone encounters when entering a building, keeping your space odor free is a crucial part of creating good first impressions on clients as well as keeping staff from having to deal with them on a day-to-day basis. If your property is suffering from lingering unwanted smells our team is here to help! We’re constantly training in the latest techniques and technology to help ensure our process is as efficient and effective as possible.

Preventing Workplace Fires

7/8/2022 (Permalink)

The U.S Fire Administration estimates that there were over 110,000 fires in non-residential buildings in 2019, resulting in almost $3 billion in damages. A majority of these fires were caused by things that could’ve been avoided with proper preparation and training. Here are some of the more common causes of fires in commercial buildings and ways to help prevent them.

• Cooking Fires
  • Cooking fires accounted for almost one-third of the nonresidential building fires. Make sure that employees are trained on proper cooking safety with the elements provided to them. Avoid clutter in the kitchens and breakrooms and if you have a stove/oven make sure to keep those areas clear of combustible materials. Regular cleaning can help to reduce dirt, dust, and grease build-up, all of which can contribute to causing fires.

• Flammable Items
  • In addition to making sure the kitchen and cooking areas are clean, it’s also important to ensure that the rest of the building is free of clutter and that combustible materials like paper, cardboard, and wood are properly disposed of. In the event of a fire, a buildup of these materials can greatly increase the risk of the fire spreading and being more difficult to put out.

• Arson
  • Arson or otherwise intentionally set fires are in the top three causes of nonresidential fires. You can help reduce your risk of being affected by these kinds of fires with properly maintained security systems such as CCTV, motion sensor flood lighting, and fire detection systems.

• Human Error
  • While you can’t always prevent accidents from happening, ensuring that your employees are properly trained in fire safety programs can greatly reduce the risk to your property. Consider putting in place annual safety briefings to make sure the knowledge is up to date and fresh in everyone’s minds.

• Electronics
  • Going along with human error, electronics are also a huge cause of commercial fires. Regular inspections and maintenance of electronics can reduce the risks of faulty equipment. Make sure employees are trained on safe equipment usage and be mindful of loose wires and equipment placement.

Remember that fire prevention is not something that is a one-time only action. To help ensure that you’re doing everything you can to reduce the risk of fires on your property, you’ll need to regularly keep up with these tasks and check with employees to make sure they are following proper procedures. We hope these tips will help you to prevent fires in your workplace, however if you unfortunately find yourself dealing with a fire in your building SERVPRO of Richmond and SERVPRO of Henrico is available 24/7, 365 days a year to help make your fire damage “Like it never even happened.”

SERVPRO Does Board-up Services

6/8/2022 (Permalink)

Storms, trees and even vandalism can lead to some serious damages to your property. In the event that you should find your business with broken windows or a damaged roof, did you know that SERVPRO of Richmond and SERVPRO of Henrico offers board-up and roof tarping services?

It is crucial that you address any of these damages as soon as possible to help prevent any further harm to your property. Broken windows and roof damage can leave the inside of your building exposed to the elements or even intruders. SERVPRO technicians will come out to your property to assess the situation and decide what needs to be done to help secure your building.

Upon arrival our team of professionals will inspect your building and be sure to identify all of the damaged areas that need to be addressed. Next, we will clean up any debris left behind due to the damage and take measurements of the areas that need covered. Then we use approved board-up techniques to help minimize further damage and secure your home or business from weather, animals, and illegal entry.

After the board-up is complete we can also do an assessment of your interior materials and personal property in order to advise next steps. SERVPRO of Richmond and SERVPRO of Henrico offers turn-key service, meaning that from the initial damage assessment to full repairs we can handle it all. You won’t need to deal with multiple companies to handle your property damage! Our team is available 24/7, 365 days a year for emergency services, so give us a call and let us know what we can do for you. We’re here to help!

SERVPRO of Richmond Board Up Services

10/25/2021 (Permalink)

When your commercial property suffers an interruption to your operations time is of the essence to get back up and running again. SERVPRO of Richmond and SERVPRO of Henrico is proud to offer you emergency restoration and recovery services 24/7, 365 days a year, so you know when you go with SERVPRO, we’ll do our best to get your business functioning again as fast as possible.

• The first step to emergency restoration and secondary damage protection is securing the property. Our professionals provide Board-Up services for any properties who have compromised entries or openings after damage occurs.
• The second step in the process of emergency restoration is secondary damage mitigation. This is damage to your property due to factors that are caused by the initial disaster.

Here at SERVPRO we offer board-up services to any property that needs to protect any entries or openings to the building that may be compromised.

Whether its from storms or wind, break-ins, fires or vehicle impacts SERVPRO is here to help protect your business from more damage after the fact so give us a call at 804-740-6151.

Call SERVPRO Professionals for Large Water Damage Emergencies

8/24/2021 (Permalink)

Recently, Our SERVPRO of Chesterfield team was called to respond to an emergency water intrusion in a Richmond city manufacturing plant. A 24” water main broke out in the parking lot causing massive amounts of silty water to flow into the plant flooding about 80% of the 200,000sqft warehouse.

Because this was a huge project to take on, our SERVPRO of Chesterfield and SERVPRO of Tri-Cities, Plus were called with the necessary manpower, knowledge, and equipment to start working on water extraction and a plan of attack. Our team immediately began hours of extraction after the water was shut off and stayed until nightfall.

The following morning we are right back on the scene finishing up water extraction and beginning the equipment set up process. In large emergency water damages like these, it’s important to call the professionals who have the experience and tools to efficiently and strategically get the business back up and running as soon as possible.

Why You Should Call SERVPRO of Richmond and SERVPRO of Henrico

8/16/2021 (Permalink)

SERVPRO Disaster Recovery Team Bahen holds the morning line up of crew at a large loss in Jacksonville, Florida.

If or when a big water or fire damage occurs in your business, it’s important to call the professionals who are qualified to handle large commercial losses. Luckily our SERVPRO of Richmond and SERVPRO of Henrico franchise is considered a Disaster Recovery Team.

This means that we have some of the best of the best in the restoration industry who are stationed right here in Richmond to act fast when disaster strikes. Our elite large-loss specialists are prequalified with the necessary knowledge and tools to address these major losses. Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

Disaster Recovery Team Bahen has the ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Our leaders know the business and know exactly what needs to be done in order to get your business back up and running ASAP.

Water Damage To Your Business

8/10/2021 (Permalink)

In the business industry when a water damage occurs, it can cause a lot of stress for the business owners. Getting back up and running is so important that sometimes mistakes and quicks fixes can happen that can actually cause more damage. Check out these facts to help understand why it's important to call the professionals to handle this damage. 

Water Restoration Facts

• A sheet of drywall standing upright in 1/2" of water can absorb as much as 6 inches in less than 3 hours.
• Water is known as a "universal solvent" because it dissolves more substances than any other liquid.
• Mold typically begins to grow within 24 to 48 hours in an untreated, moist environment. So if water is left untreated, this forms the perfect conditions for mold growth.
• A puddle of water around a water heater indicates a slow leak, or rusted or corroded fittings.  Act quickly as water heaters are under a great deal of water pressure.

Water Contamination Categories in the Restoration Industry

• Category 1 - Water from a clean source that poses no risk of sickness or discomfort such as from an overflowing bathtub or from a broken water supply pipe.
• Category 2 -Water that has a significant degree of chemical, biological and/or physical contamination such as water from a dishwasher or washer, or aquarium leak or discharged Category One water that sits untreated for more than 24 hours becomes a Category Two.
• Category 3 - Water coming from a grossly unsanitary source or carrying disease causing agents such as releases from septic systems and flood waters or discharged Category One water that sits for more than 48 hours becomes Category Three, or discharged Category Two water that sits for more than 24 hours becomes Category Three.

At SERVPRO of Richmond and SERVPRO of Henrico we use the proper cleaning agents approved by the EPA which include: 

• Sanitizers -reduce the number of microorganisms
• Disinfectants - destroy or inhibit the growth, but not necessarily  the spores.
• Sterilizers - destroy all microorganisms and their spores, such as mold, bacteria, viruses, etc.

Our knowledge of the water mitigation and restoration industry is vital for your business to utilize to take the necessary steps to get your business back up and running as soon as possible. Call us at 804-740-6151 to handle your business's water damages.

What Sets SERVPRO Apart from Other Restoration Companies?

7/13/2021 (Permalink)

When choosing a restoration company to tackle the large fire or water loss to your business, it’s important to choose the professionals who will not only get the job done, but who get the job done right.

SERVPRO of Richmond and SERVPRO of Henrico have been in business for over 35 years. What sets our team apart is that at least some of our employees have worked for this company for 10+ years. This has allowed us to continually grow together as a team, making us a stronger unit with combined restoration knowledge and experience.

We are consistently ranked in the top ten of 1,700 national locations and was named Franchise of the Year in 2008, along with being ranked 4th best SERVPRO Franchise in 2015. We have grown to be one of the largest franchises on the East Coast and have developed an excellent reputation with homeowners, insurance companies, business owners, facility managers, local and state government agencies, and commercial property management teams.

Because our team is one of the largest on the East Coast, we will always respond faster to your call with all the necessary tools and manpower to handle any size damage. Compared to other restoration companies in the area, SERVPRO of Richmond and SERVPRO of Henrico will always have enough resources and will never say “no” to a job because of the size.

Not only will you get a quick response, but the quality of work is always top-notch. Our team is fully experienced to properly handle the processes required to make the damage “Like it never even happened.”

Using a Fire Extinguisher in a Commercial Building

6/28/2021 (Permalink)

The most common emergency a business must plan for is a fire, according to OSHA. It is important for all your staff to know how to properly use a fire extinguisher. Although a small fire may be able to be contained with an extinguisher, they can also be used to help protect evacuation routes.

OSHA requires that employees be trained how to use these tools and how to determine when evacuation is the best choice. You can implement a simple training method called PASS with your employees on how to properly operate a fire extinguisher.

PASS stands for: Pull, Aim, Squeeze, Sweep

While handling the fire extinguisher, you start by removing the pin. Next, you want to aim the spray nozzle at the base of the fire and then squeeze the trigger on the handle. While squeezing the trigger, start to move the extinguisher in a sweeping motion at the base of the fire.

Some things you need to consider: A small extinguisher’s use is limited. It is a great tool to reduce fire damage and potentially save lives by preventing fires from getting out of control, but fire extinguishers are only effective on small fires. It is important for employees to know when to evacuate. When a fire becomes too large, it is time to evacuate. If the room or office fills with smoke, don’t risk it, evacuate. You need to be able to get within ten to fifteen feet of a fire for a fire extinguisher to be effective. If the heat is too much and prevents you from getting close enough, the safest thing for you to do is follow the office evacuation plan.

Office fires may be more common than you think. It is important that you and your employees know how to safely act in various situations that involve fires. If you experience a fire in your home or business, call us as soon as possible at 804-740-6151. We are available 24/7 to help when needed.

Make Sure Your Employees Know to Call SERVPRO!

5/21/2021 (Permalink)

Do your personnel and vendors know who to call in the event of a water loss inside your facility?

Janitors, fire control vendors, property maintenance personnel, elevator vendors and many others can potentially cause or be in the beginning presence of a water damage emergency in your building. 

Having everyone who has access to your facility aware of who is your preferred vendor for disaster response is very important. In turn, this will minimize the time needed to address the damage in order to start the drying process immediately to salvage floors, materials and other items. We recommend that your building has a SERVPRO Emergency Ready Plan in place. The ERP is a mobile app, and a physical binder of all the necessary information needed in case of a fire or water damage in your facility. It is a great tool for after-hours when staffing is light so they can refer to the ERP to know what to do and who to call. The app allows our team to document and take photos and label important things such as points of entry, shut off valves, and drains. The best part about the ERP is that it is FREE!

Call SERVPRO of Richmond and SERVPRO of Henrico at 804-740-6151 and our team will schedule a time to complete the ERP so you can have peace of mind when disaster strikes.

We Handle Large Water Damages

8/7/2020 (Permalink)

Richmond, Virginia is full of old, historical buildings that have been around for a very long time. Eventually these old buildings will have issues such as pipes bursting or electrical issues that cause fire damages. 

Unfortunately, a building in downtown Richmond experienced one of these situations. This commercial building experienced a massive water damage affecting 60,000 square feet after a main water pipe burst.

SERVPRO of Richmond and SERVPRO of Henrico was called to action and our team responded immediately with all the necessary tools to get the water out and to begin the drying process. Steps were taken right away to mitigate the situation and begin mapping a plan for  cleaning up and restoring this old building.

It's important to call the professionals that have 35 years of experience handling the water damage restoration process. If your business experiences a water damage, no matter how big or small, SERVPRO of Richmond and SERVPRO of Henrico will be the ones to call!

Emergency Ready Profile for Your Business

7/20/2020 (Permalink)

The SERVPRO Emergency Ready Profile (ERP) is a free assessment of your commercial facility. It is designed to give you all the information you need in an event of an emergency. Our SERVPRO of Richmond and SERVPRO of Henrico Marketing Representatives will come to your facility and record the details and information on their iPads such as shut-off valve locations, priority areas and priority contact information. It will also identify the line of command for authorizing work to begin as well as establishing who to call in case of an emergency. Our marketing representative will take pictures of all exits, stairwells, elevators, electrical room, alarm location, water and gas shut off locations and many other detailed information.

The ERP can be accessed through the free mobile app that can be downloaded from the app store. We will also print out a copy of the ERP, if requested, so you always have a hard copy in reach at your office. This service that we provide our clients is has proven to be very help in a fire or water disaster.

Call SERVPRO of Richmond and SERVPRO of Henrico today to inquire about an Emergency Ready Profile for your facility! This free assessment of your building will help save you time in an event of a disaster and established our team as your fire and water mitigation and reconstruction provider!

Improve The Air Quality in Your Building

7/16/2020 (Permalink)

When was the last time your business had the duct system cleaned? Has your business ever had it cleaned? These are important questions to ask when considering the air quality inside your building.

According to the National Air Duct Cleaners Association (NADCA) it is recommended that air duct cleaning happens every 3 to 5 years.

Why is This Important?

Simply put, your HVAC system will get dirty over time and will collect dust and contaminants that could spread throughout your business.

What Are The Benefits?

• Energy Savings - when cleaned, the system doesn't have to work harder to maintain the temperature you set, which will save energy and money
• Air Quality Improves - air pollutants, dust, dander, and other contaminants are collected by the occupants of the buildings and are pulled into the HVAC system, which will circulate these particles throughout the day

Call the SERVPRO of Richmond and SERVPRO of Henrico, NADCA Certified professionals to clean your company's HVAC system today!

Commercial Flooding

7/14/2020 (Permalink)

It is always important to be knowledgeable and prepared for the potential threat of flooding to your business. Floods are one of the most common natural disasters in the nation and it doesn't matter if you live close to a coastline or not. Water, with enough power and quantity, will find a way into your structure.

On average, commercial flood claims average around $75,000 and 20% of all claims paid by the National Flood Insurance Programs were from low-risk communities. The bottom line is that floods are inevitable, anywhere.

If your business is affected by a flood, contact SERVPRO of Richmond and SERVPRO of Henrico for a quick response and a professional clean up and restoration at 804.740.6151. Our crews are prepared and trained to handle any size disaster and the sooner we're called, the sooner we can get your business back up and running again.

A Higher Level of Cleaning

6/22/2020 (Permalink)

The coronavirus pandemic has ushered in a new perspective as we all strive to get back to work, get back out, and get back to business. As we move toward this new normal, it’s hard to know just what your customers expect, and what you need to do as a business owner to make them feel comfortable about visiting your storefront again.

To find out more about what both consumers and employees are feeling as they fall back into their normal routines, SERVPRO^® commissioned a survey to learn more about how consumer attitudes and expectations of cleanliness in regards to COVID-19 are affecting their decisions.

A new era of clean

The results confirmed that we’re entering into a new era of expectation of cleanliness for businesses. More than 80 percent of respondents said businesses need to be more aggressive now than before COVID-19 when it comes to cleaning. The cleaning protocols in place before COVID-19 hit will not be sufficient in today’s environment. In fact, a full 71 percent have higher cleanliness expectations for businesses than in their own homes.

Individuals continue to be nervous when going out, with nearly 70 percent saying they’re thinking about avoiding COVID-19 exposure constantly when they’re out in public. This statistic gives unique insight into consumers’ awareness level about the potential dangers that may exist when they go out, and their intense desire to avoid them. As business owners, putting proper cleaning and disinfection measures in place, and communicating that you’ve done so, is necessary to help inspire confidence that will help consumers become more willing to visit.

Beyond that, 76 percent of survey respondents said the way a business addresses cleanliness during COVID-19 is a good indicator of how well that business is run in general. So, it’s important to note that consumers are paying attention. They’re taking into account the level you’re going to in order to protect them now, and they’ll remember that in the future.

The level of clean, matters

There’s no shortage of anxiety when it comes to coronavirus, and nearly 60 percent reported they’re specifically worried about catching COVID-19 from touching surfaces or objects that haven’t been cleaned sufficiently. And the person doing the cleaning, makes a difference in the minds of consumers.

When all else is equal (product, price, service, convenience), 64 percent said they are more likely to shop at a business with a decal indicating professional cleaning, versus a store without such a decal.

So, how do you set yourself apart and inspire confidence with your customers now?

Certified cleaning program

Our Certified: SERVPRO Cleaned program is the answer. With a tailored cleaning program that is customized for your business needs, our expertly trained staff cleans and decontaminates your property according to the Centers for Disease Control and Prevention standards.

We use EPA-approved cleaning solutions, including our proprietary cleaning agent SERVPROXIDE, a hospital-grade disinfectant that is NSF certified for direct food contact surface use.

As a Certified: SERVPRO Cleaned participant, you’ll provide reassurance to your customers and employees that you’re taking all the steps needed to get the highest level of clean for them. This dedication will be on display through a decal window emblem, and other digital marks to show your commitment to clean.

Get a free quote by calling SERVPRO of Richmond and SERVPRO of Henrico at 804-740-6151.

*Proprietary study prepared by Message Factors, Inc. Results are based on experiences and perceptions of 1,000 consumers surveyed May 2020.

Are you Hiring an IICRC Certified Company?

6/11/2020 (Permalink)

According to IICRC.org, the IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning and Restoration Industries. The mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries.

Why is it Important to Hire an IICRC Certified Firm?

With an IICRC certified firm you have the peace in mind that the correct guidelines are being followed to restore your property.  In the commercial world health and safety concerns are of upmost importance.  As an IICRC Certified Firm, SERVPRO of Richmond and SERVPRO of Henrico follows the proper guidelines to restore your property to its preloss condition while at the same time providing you with the best practices and standards.

Along with being an IICRC Certified Firm, SERVPRO of Richmond and SERVPRO of Henrico has individually IICRC certified technicians that are background checked and uniformed.  Why is this important? As a business owner or property manager this provides additional peace of mind that not only is your property going to be properly restored, but that your employees, tenants and contents will be safe.

Next time disaster strikes on your property, give the IICRC certified professionals of SERVPRO of Richmond and SERVPRO of Henrico a call at 804-740-6151.

Certified: SERVPRO Cleaned – a defensive cleaning program

6/2/2020 (Permalink)

Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

• Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
• Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
• Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Richmond and SERVPRO of Henrico today at 804-740-6151 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Richmond Sewage Cleanup

4/9/2020 (Permalink)

When your Richmond business experiences damage from a flooded toilet or sewer backup, the sewer cleanup process needs to be addressed by professionals and not handled by yourself. You need to make sure to call in the professionals at SERVPRO of Richmond and SERVPRO of Henrico. Our specialists can dry the area, clean it, and test it to ensure that all harmful microbes and bacteria are gone. Here is what the process might look like:

1. Identifying and Repairing Source of Problem

Once the flooded toilet has been unclogged or the lines cleared, sewer cleanup can begin.

2. Removing Water and Sewage

The bulk of the water must be removed and extracted before anything can be cleaned. Professionals use the proper equipment to remove the water and dispose of it properly.

3. Identifying Salvageable vs. Contaminated Items

Before discarding any items, make sure you take photos to prove the loss to the insurance adjuster who decides how much your policy covers. After most of the contaminated water is gone, individual items are evaluated. Some may be able to be cleaned and saved, but others will have to be bagged and thrown away properly.

4. Drying and Cleaning 

Next, our Production Technicians will finish drying out the affected areas with water extraction equipment. They may have to remove parts of the wall or any insulation that was affected by the contaminated water and replace it with clean drywall. Anything that remains must be disinfected with chemicals that have been specially formulated to combat the contaminants in the sewage.

5. Testing

The final step is vital for making sure that the effort from previous steps was effective. Technicians test for contaminants and hopefully declare your building safe.

Back to School Deep Cleaning

8/12/2019 (Permalink)

School is almost back in session and SERVPRO of Richmond and SERVPRO of Henrico wants to make sure your schools and education facilities are in tip-top shape before they become full with students.

Our professionals can quickly address your buildings needs and give a thorough and deep cleaning to areas that may be prone to germs and other contaminants. This cleaning goes beyond the regular janitorial capabilities and offers quality and professional cleaning including stain removal, upholstery and drapery cleaning, duct cleaning and indoor air quality, and even vandalism.

SERVPRO of Richmond and SERVPRO of Henrico's team is trained to clean and sanitize every area inside the building and can help prevent the spread of germs and viruses, using our professional cleaning products. Give us a call at 804.740.6151 to get your educational facility ready for school!

Commercial Duct Cleaning

7/18/2019 (Permalink)

When was the last time you had the duct system cleaned in your business? Without attention, years of dust and dirt built up in your ducts can cause problems for your budget and your employees. Luckily, SERVPRO of Richmond and SERVPRO of Henrico has the knowledge, tools and experience to thoroughly clean your HVAC duct system to prevent the potential for damage and health risks.

Keeping the HVAC system and ductwork clean can  also help extend the life of your equipment, which allows it to operate smoothly and efficiently - saving you money in the long run.

When you call the SERVPRO of Richmond and SERVPRO of Henrico professionals, we can assist in the following ways:

• remediate bacteria and mold
• reduce potential for mold growth
• eliminate offensive odors
• restore peak energy efficiency
• provide free written inspections and estimates

If you never had your office or commercial building's HVAC and duct system cleaned, call us today at 804.740.6151.

We Serve Commercial Businesses

6/24/2019 (Permalink)

SERVPRO of Richmond is one of the largest SERVPRO Franchises on the East Coast. Out of 1,700 franchises, SERVPRO of Richmond and SERVPRO of Henrico was ranked #4 Best Franchise in 2016. We take pride in our work and we provide great service to our local commercial businesses.

Cleaning and restoring commercial properties require a unique blend of training, experience, and equipment. SERVPRO of Richmond and SERVPRO of Henrico has the resources and expertise to give you excellent results while minimizing the disruption to your clients. We can help make it “Like it never even happened.”

Here is a list of some of the businesses we provide service to:

• Small Office Buildings
• Large Office/High-Rise Office Buildings
• Apartment Buildings
• Restaurants
• Hotel/Motels
• Small Retail Stores
• Large Retail/Big-Box Stores
• High-Rise Residential
• Manufacturing & Industrial
• Government/Military

SERVPRO of Richmond and SERVPRO of Henrico responds quickly to your Richmond fire, water, or mold damage emergency, 24 hours a day. Whether the damage occurs in a small business building or a big box store, we have the training, experience, and equipment to handle the situation.

Post-Construction Cleaning

6/14/2019 (Permalink)

If your business was just built or went through a renovation, who do you call to cleanup the mess that was left behind? It is so important for a business to open as quickly as possible after a major project or renovation. SERVPRO of Richmond is always here to help with any cleaning needs.

Along with out restoration and rebuild services, SERVPRO of Richmond provides customers post-construction cleanup services. Our professional, and highly-trained team will tackle everything and anything that needs addressing.

Cleanup includes:

• Walls
• Light fixures/fans
• All trimmings
• Floors
• Ceilings
• Doors
• Air Ducts, vents, baseboard heaters
• Windows
• Cabinetry
• Any trash or plastic left behind

If your property needs a thorough, post-contraction cleaning, call the trusted professionals at SERVPRO of Richmond at 804-740-6151. We can handle any size, no matter how big or small!

Commercial Cleaning Services in Richmond

7/24/2018 (Permalink)

If you are a business owner, or run a particular business that receives a lot of visitors and foot-traffic, you know how important it is to keep your business looking clean and in good shape. A lot of times, you don't have the time to worry about the common wear and tear that gradually soils your office.

When grime, odor, and moisture challenges go beyond the scope of your regular janitorial staff, you should call SERVPRO of Richmond for prompt service. Whether it’s removing an odor problem or deep cleaning flooring or carpets, you can rely on us to make your workspace look its very best.

SERVPRO of Richmond offer cleaning services ranging from cleaning restaurant hoods to removing biohazard contaminants. We have the specialized training and products to get your property back to business. Our cleaning services include the following:

• Air Ducts and HVAC
• Biohazard and Sewage
• Trauma and Crime Scene
• Carpet and Upholstrey
• Drapes and Blinds
• Ceilings, Walls and Hard Floors
• Odor Removal and Deordorization
• Vandalism

We Can Handle Any Size Disaster

7/11/2018 (Permalink)

Over the weekend a very well-known restaurant located in downtown Richmond went up in flames. The fire started in the second-floor kitchen late in the night and spread throughout the entire building. Even the basement was severely affected by fire, water and smoke damage. Our SERVPRO of Richmond crew quickly sprang into action to begin the cleanup process as soon as possible.

When SERVPRO of Richmond deals with a large commercial loss, organization and efficiency is key. As seen in the displayed picture, our crews carefully pack up affected contents and document each item that is packed into boxes. Everything that will be handled is recorded and packaged carefully to be transported back to the warehouse where they will be cleaned, sanitized and delivered back to the customer.

Because we are a 24-hour emergency service company, we can begin services as soon as the disaster strikes. We have the necessary tools and equipment, as well as a large group of professionals who know exactly what needs to be done to properly restore the commercial building.

Commercial Sewage Cleanup

7/11/2018 (Permalink)

Sewage back-ups and toilet overflows are some of the most common issues home and business owners can experience. Water from sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses that could cause serious illness.

Special training and equipment is necessary to safely clean this type of contamination. That’s why it is important to call the professionals who have over 30 years of experience cleaning up these types of issues. SERVPRO of Richmond understands that there are three major types of contaminated water and the necessary steps to handle each scenario. SERVPRO of Richmond will inspect that contaminated water to determine the type of water and then plan the appropriate response to safely restore your home or business.

The Three Types of Water

Category 1: Clean Water

• Water from a clean source like a broken water line
• If left untreated, can degrade into category 2 or 3

Category 2: Gray Water

• May contain bacteria and viruses - may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.
• Can quickly degrade into category 3 if left untreated.

Category 3: Black Water

• May contain untreated sewage, harsh chemicals, and microbes
• Water from flooding rivers or sewer backup

If your home or business experiences a sewage issue, it should be treated as quickly as possible. Call SERVPRO of Richmond at 804.740.6151 and our professionals will respond 24 hours a day for emergency services.

We Understand

9/27/2017 (Permalink)

SERVPRO of Richmond understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Richmond specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Richmond can also mitigate mold and mildew from your home or business. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

As the second largest SERVPRO franchise on the East Coast, no damage is too large or too small for SERVPRO of Richmond!

Prepare Your Business for the Upcoming Winter Weather!

9/20/2016 (Permalink)

Tips for Preparing your Business for Winter Weather

• Check your business property for downed tree limbs and branches.  Weather, such as wind, heavy rain, ice and snow, can cause branches to fall, which could cause damage to property and potentially cause personal injuries.
• Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.
• Inspect all handrails, stairwells and entryways to address and correct potential slippery or hazardous areas.  Install mats or non-slip surfaces and post caution signs where water could be present.
• Ask SERVPRO of Richmond about starting a Disaster Recovery Plan for your business.

SERVPRO of Richmond has been helping the Richmond community for over 30 years. We are always ready for whatever happens and is available for 24-hour emergency fire and water services.