Core Values

5/22/2019 (Permalink)

Here at SERVPRO of Richmond we pride ourselves on holding up to our core values as a locally owned company and as a team. We believe in 6 key values that represent our company and makes us stand out in the community.

1. Growth - Pursue growth through knowledge, excellence, innovation and continuous improvement every day - at every level.
2. Integrity - Do what is right and fair - Our relationships with customers, suppliers and each other are based upon honesty, trust, and mutual respect. We do what we say we will do.
3. Being the Best - We relentlessly pursue excellence in everything we do. We embrace technology and superior quality, value and service to our customers and coworkers. As a team, we work together to meet the needs of our customers and help the company win.
4. Leadership - Provide strong, supportive management teams who embrace and drive change, promote honestly, integrity, innovativeness, teamwork, excellence and empowerment of individuals.
5. Customer Service - To achieve total customer satisfaction by understanding what the customer wants and delivering it flawlessly.
6. Teamwork - Our team is reliable, honest, supportive of each other's efforts, enthusiastic and positive. We communicate openly and face challenges optimistically. We are accountable, deliver on promises and strive to exceed expectations.